Frequently Asked Questions
Everything you need to know about shopping with Lumara.
What are your shipping rates and delivery times?
We offer standard shipping for a flat rate of $5.99, or free shipping on orders over $50. Standard delivery typically takes 3-5 business days within the continental US.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our returns portal to initiate a request.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
Lumara accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to more international destinations soon.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description or contact our support team for warranty details on individual items.